Privacy Policy
Last Updated: December 2, 2025
Introduction
OgaTailor ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Information We Collect
Personal Information
- Account Information: Name, email address, phone number
- Profile Information: Measurements, preferences, profile photos
- Payment Information: Payment method details (processed securely through third-party providers)
- Location Data: Delivery addresses, optional location for tailor discovery
Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App interactions, features used, session duration
- Performance Data: Crash reports, error logs, app performance metrics
User-Generated Content
- Photos: Garment photos, measurement photos (stored securely with encryption)
- Measurements: Body measurements for fit recommendations
- Reviews: Product and tailor reviews
- Messages: Communications with tailors through in-app messaging
How We Use Your Information
We use collected information to:
- Provide Services
- Create and manage your account
- Process orders and payments
- Match you with suitable tailors and products
- Generate personalized fit recommendations
- Improve Experience
- Customize content and recommendations
- Analyze usage patterns to enhance features
- Conduct research and development
- Communicate
- Send order updates and notifications
- Respond to customer support inquiries
- Share promotional offers (with consent)
- Security & Compliance
- Prevent fraud and abuse
- Enforce our Terms & Conditions
- Comply with legal obligations
Data Sharing
We do NOT sell your personal information. We share data only in these circumstances:
With Your Consent
- Tailors receive necessary information to fulfill orders (name, measurements, delivery address)
Service Providers
- Payment processors (Stripe, Paystack)
- Cloud infrastructure (AWS, Azure)
- Analytics services (with anonymized data)
- Customer support tools
Legal Requirements
- Comply with legal processes
- Protect rights and safety
- Enforce our policies
Data Storage & Security
Security Measures
- Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Role-based access, multi-factor authentication
- Regular Audits: Security assessments and penetration testing
- Secure Infrastructure: SOC 2 compliant cloud providers
Data Retention
- Active Accounts: Data retained while account is active
- Inactive Accounts: Deleted after 2 years of inactivity
- Legal Requirements: Some data retained for compliance (7 years for financial records)
- Backups: 30-day backup retention for disaster recovery
Your Rights
Access & Control
- Access: Request a copy of your data
- Correction: Update or correct your information
- Deletion: Request account and data deletion
- Export: Download your data in portable format
- Opt-Out: Unsubscribe from marketing communications
How to Exercise Rights
Email us at: privacy@ogatailor.com
We respond within 30 days of verified requests.
Children's Privacy
OgaTailor is not intended for users under 18. We do not knowingly collect information from children. If we discover data from a minor, we delete it immediately.
International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure adequate protection through:
- Standard contractual clauses
- Privacy Shield frameworks (where applicable)
- Data processing agreements
Cookies & Tracking
We use cookies and similar technologies:
- Essential Cookies: Required for app functionality
- Analytics Cookies: Understand usage patterns (anonymized)
- Preference Cookies: Remember your settings
You can manage cookie preferences in app settings.
Third-Party Links
Our app may contain links to third-party services. We are not responsible for their privacy practices. Review their policies before sharing information.
Changes to Privacy Policy
We may update this policy periodically. We notify users of material changes via:
- In-app notifications
- Email (for significant changes)
- Updated "Last Modified" date
Continued use after changes constitutes acceptance.
Contact Us
For privacy questions or concerns:
Email: privacy@ogatailor.com
Address: [Your Business Address]
Support: support@ogatailor.com
Regional Specific Rights
GDPR (European Users)
- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to lodge complaints with supervisory authority
CCPA (California Users)
- Right to know what data is collected
- Right to delete data
- Right to opt-out of data sales (we don't sell data)
- Non-discrimination for exercising rights
Nigeria Data Protection Regulation (NDPR)
- Right to access personal data
- Right to rectification
- Right to data portability
- Right to object to automated decision-making
Data Processing Agreement
For business users and tailors, see our separate Data Processing Agreement (DPA) for GDPR compliance details.
Effective Date: December 2, 2025
By using OgaTailor, you agree to this Privacy Policy.